PS PACKAGING WHOLESALERS

This Policy applies to all purchases and operates in accordance with the Australian Consumer Law (ACL).

1. ALL SALES ARE FINAL

PS PACKAGING WHOLESALERS does not offer returns or exchanges for change of mind, incorrect ordering, surplus stock, or unused goods.

Customers are responsible for ensuring product suitability prior to purchase.

2. AUSTRALIAN CONSUMER LAW RIGHTS

Nothing in this Policy excludes your rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded. If your product:

  • Has a major failure, you are entitled to a refund or replacement

  • Has a minor failure, we will repair or replace it within a reasonable time

3. DAMAGED OR FAULTY GOODS

If your goods arrive damaged or faulty:

  • Notify us within 5 days of delivery

  • Provide proof of purchase and photographs

  • Retain original packaging

We will assess and arrange repair, replacement, or refund in accordance with ACL.

4. EXCLUSIONS

We may refuse remedies where:

  • Damage results from misuse, mishandling, or unauthorised modification

  • The defect was disclosed prior to purchase

  • The issue does not meet ACL criteria

5. SHIPPING COSTS

Where a product qualifies for a remedy under ACL, we will cover reasonable return or replacement shipping costs.

6. REFUNDS

Approved refunds will be processed using the original payment method within 5 business days.

7. CONTACT DETAILS

PS PACKAGING WHOLESALERS
📧 sales@pspackagingwholesalers.com.au